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DL E&C to Adopt Mobile After-sales Service Management System at Living-in Sites
DATE 2023.03.23
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DL E&C to Adopt Mobile After-sales Service Management System at Living-in Sites
Images of DL E&C’s mobile after-sales service management system at
living-in site installed in Eeoggae Dongmu M
DL E&C will adopt a mobile management system that enables quick and accurate after-sales service at living-in sites.
DL E&C announced on the 22nd that it newly added the mobile after-sales service management system at living-in sites to Eeoggae Dongmu M, a business communication platform.
Developed by DL E&C last year, Eeoggae Dongmu M is a two-way communication platform between managers and workers that have been applied in the field. Using Kakao Talk mobile application, which is the Korea’s largest messenger service, workers’ access/exit check to safety notice and information offering/receipt, including work instructions and quality control, can be done by simply using an “add friend” function.
By installing existing after-sales service management system on Eeoggae Dongmu through mobilization, the service can be managed with one-stop processing of all processes at various apartments/offices living-in sites.
The existing system was a mode wherein managers and workers had to offer and receive after-sales handling matters in writing when any defect occurs within the apartment complex/office building. Therefore, real-time management was difficult, omission and delay of handling the service occurred, and it was not easy to check the handling results at a glance.
Using the mobile after-sales service management system adopted on Eeoggae Dongmu M, a manager can conveniently assign after-sales service work, and workers can transmit the result immediately after handling the after-sales service. In this case, all processes of the after-sales service can be monitored in real time, so accurate quality improvement is possible. By carefully analyzing the obtained data, they can be reflected to further improvement of both after-sales service process and quality
DL E&C is currently applying for a Business Model (BM) patent for the mobile after-sales service management system. The company plans to expand the target of the system to customers, so after-sales reservation and progress notification services are planned to be offered.
“We are reinventing the work environment to perform quality control quickly and accurately based on data by actively applying cutting-edge digital technology to the field. We will contribute to the quality improvement and customer satisfaction through our unique differentiated communication platform,” DL E&C CDO (data innovation) executive Byeon Woo-chul said.
