News
DL E&C won grand prize at ‘LH Customer Quality Award Ceremony’.
DATE 2023.12.11
VIEW 204
DL E&C won grand prize at ‘LH Customer Quality Award Ceremony’.
DL E&C’s ‘ePyeonhansesang Gold Grand Maison’ apartment complex, which won the grand prize at the ‘9th Customer Quality Award’ in 2023 hosted by Korea Land and Housing Corporation (LH)
-Actual residents participated in quality evaluation to select award-winning companies.
-The Company’s rigorous quality control was recognized by customers.
DL E&C announced on the 11th that it has won the grand prize at the ‘9th Customer Quality Award Ceremony’ in 2023 hosted by Korea Land and Housing Corporation (‘LH’).
The Customer Quality Award, held for 9th time this year since its inception in 2015, is an event where LH selects and awards companies that have contributed to improving the quality of apartment complexes. At the point when 5 months have passed since moving into apartment, customers who move into an apartment participate in the evaluation of detailed items, including housing quality, defect repair rate, defect repairing period and friendliness, and then give a score.
It is known as an award that conducts a fair evaluation from the strict perspective of customers based on the quality and services directly perceived by actual residents. As the voices of residents have an absolute influence on the selection of award-winning companies, it is widely acknowledged as an indicator to gauge the quality level of construction companies. The award-winning companies receive a plaque and a notice of excellent quality. Additionally, they are granted additional points if they participate in construction projects ordered by LH in the future.
7 companies received awards in three categories at this year’s award ceremony. Of them, ‘e-Pyeonhansesang Gold Grand Maison’ complex constructed by DL E&C in Jungwon-gu, Seongnam-si, Gyeonggido won the Customer Quality Award. The complex surpassed quality threshold (90 points) set by LH with a score of 94.3, being awarded the honor of the grand prize.
DL E&C’s ‘ePyeonhansesang Gold Grand Maison’ apartment complex, which won the grand prize at the ‘9th Customer Quality Award’ in 2023 hosted by Korea Land and Housing Corporation (LH)
DL E&C’s winning this award is evaluated as a result of adhering to rigorous quality control across the Company under its quality control philosophy. In order to realize customer satisfaction through the best quality, DL E&C conducted systematic quality activities by means of pre-move-in big data analysis. First of all, it selected and intensively managed points where defects occur frequently, such as leaks, cracks, condensation, tiles, wallpaper and painting, to ensure thorough defect management.
DL E&C is the first company in the construction industry to introduce and implement the concept of defect rate evaluation that manages quality throughout the entire construction process from framing to finishing work. A quality inspection team composed of experts with over 25 years of careers in site manager inspects and strictly evaluates key quality items twice a month. Accordingly, the ratio of critical defects per household has dropped from 0.3 in 2021 to 0.15 in 2022, and 0.06 this year.
As a result of these efforts, DL E&C’s defect rate remains at the lowest level in the industry. In fact, of the apartments supplied by DL E&C over the past 4 years (as of the end of August 2020 to 2023), the Defect Review and Dispute Mediation Committee at the MoLIT (Ministry of Land, Infrastructure and Transportation) determined only 50 cases to be defective. DL E&C supplied a total of 33,204 apartments during this period, and it was confirmed that the number of defects per 1,000 apartments was only 1.5.
